Personal data processing agreement
Personal data processing agreement
We want you to feel comfortable when you contact RSV ventanas. For this reason the security of your personal data such as your name, address, telephone number or e-mail address which is created when you contact RSV ventanas is important to us.
This privacy statement is intended for anyone with which RSV ventanas interacts including customers and prospects, visitors of our Web sites, other users of our products or services and visitors to our sites.
The processing of personal date takes place within the guidelines of legal regulations.
The Term "personal data" refers to all information relating to an identified or identifiable natural person. "Processing" means any operation or set of operation which is performed on personal date whether or not by automated means such as collection, recording, organisation, arrangement, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or association, qualification, erasure or destruction.
LAWS OF APPLICATION ON THIS WEBSITE:
- RGPD (Reglamento (UE) 2016/679 del Parlamento Europeo y del Consejo de 27 de abril de 2016 relativo a la protección de las personas físicas)
- LOPD (Ley Orgánica 15/1999, de 13 de diciembre, de Protección de Datos de Carácter Personal y Real Decreto 1720/2007, de 21 de diciembre, Reglamento de desarrollo de la LOPD)
- LSSI (Ley 34/2002, de 11 de julio, de Servicios de la Sociedad de la Información y Comercio Electrónico)
2. Name and address of the controller
C/Aldaia, 16, Manises, Valencia, 46940
3. General processing purposes and legal bases
RSV ventanas collects and processes your personal date in particular in the following cases:
If you contact us directly e.g. via our website, via RSV ventanas customer service or if you visit us at our locations, participate in our events, customer satisfaction surveys and competitions and are interested in our products or services or have any other concerns.
If you or your employer buy products or services directly from us.
If you or your employer request information about our products and services (e.g. sending brochures or price lists).
If you buy or use RSV ventanas products.
If you or your employer offer or sell us products or services.
Please help us keep your information current by informing us of changes to your personal data, in particular your contact details.
Insofar as RSV ventanas processes personal data, this applies in particular to your name and your official contact data such as company, function, telephone number or e-mail address as well as contract and transaction date. Additional data categories may be collected for special purposes described in detail below.
Besides the collection of your data from our contact forms on our website, we also collect the data directly from you or from generally accessible sources (e.g. commercial register, authorities and internet) to the necessary extent for the purpose.
4. Individual processing purposes and legal bases
In the following we inform you for which purposes RSV ventanas processes which personal date. In the case of nonrecurring circumstances, RSV ventanas will generally draw your attention to this information separately in the specific processing situation and, if necessary, provide additional information.
4.1. Processing of data for the preparation, conclusion and performance of contracts
RSV ventanas processes personal data within the scope of acquisition and sales processes as well as for the execution of contracts.
For this purpose, data is processed in particular for contract initiation, quotation processing, customer consulting procurement, production and delivery of goods, contract management and complaint processing.
Within the context of these activities, the following data categories are processed in particular:
Contact data/ personnel master data (surname first name, address, e-mail address etc.)
Logistics data such as delivery address
Contract data, payment data
It may be necessary for us to pass on the data for the preparation of an offer and the execution of the contract to third parties who are integrated into the supply chain or otherwise required for the execution of the contract.
If data is collected directly for the processing of an inquiry or the execution of a contract, RSV ventanas will inform you which data is absolutely necessary. The data will be processed insofar as the data is required for the execution of the contract or for the fulfilment of further legal e.g. product liability obligations and duties (e.g. duties to inform, clarify and warn).
4.2. Use of services
RSV ventanas offers various services. This also includes consulting and services which we offer by telephone, e-mail, contact form and possibly also on site. With this service we would like to support you in the selection of the REHAU systems and their application.
Within the context of this service, the necessary data that you provide in connection with the service request, such as contact data / personal master data (surname, first name, address, e-mail address, etc.) may be stored together with the products concerned and the problem. In this way, we want to ensure that we can provide you with targeted further advice in the event of any queries at a later date on the basis of the previous service history. The basis of this storage is the justified interest in an effective and consistent consulting activity, even over time. Your data will only be stored in direct connection with the service case. As far as the service data are relevant for the defence against claims of liability, especially product liability, RSV ventanas will also process them for this purpose. The data will be deleted if they are no longer required for this purpose, at the very latest after the end of the limitation periods existing for this liability.
4.3. Advertising communication and market research.
As far as legally permissible or if you give us your consent, we process your data in particular for advertising communication, customer satisfaction surveys, advertising campaigns and for the implementation of sweepstakes. In this way, we can further improve our range of products and services and act in a more targeted manner.
Within the context of these activities, the necessary data such as contact data / personal master data (surname, first name, address, e-mail address, etc.) can be processed. Only as far as a permission is given further data which you provide to us for this purpose will be processed, e.g. interests, personal preferences, professional situation.
In the case of an existing customer relationship or if you have consented to this, you will generally receive the above information by electronic mail. For business partners who are not consumers, the information is provided by telephone or analogue.
For the purposes mentioned it may be necessary for us to pass on your personal data to RSV ventanas company in order to better respond to your wishes or to continuously improve our products and services. In each case you can disagree with the use of your data for purposes of direct advertising at any time or revoke a corresponding consent at any time.
For the further development of our products, services and business processes as well as for market research, we analyse the data available to us on business transactions, contracts and enquiries. It is in no way possible to draw conclusions about individual natural persons. Of course we respect it if you do not want us to use your personal data to support our customer relationship - in particular for direct marketing or market research.
4.4. Transfer of data to third parties
For the aforementioned purposes, the data may be disclosed to third parties who assist the controller in the pursuit of the mentioned purposes. The passing on takes place in the context of an order processing or as data transfer in the context of the order of professional services.
5. Duration of storage
We store your personal data only as long as it is necessary for the purposes for which it was collected or as long as storage is required by law or within the framework of official regulations. We delete or block your data as soon as they are no longer needed.
Furthermore, we will delete or block your data immediately in the event of a revocation of your consent and in the event of a justified objection to the processing.
6. Planned transfer of data to third countries
We may share your personal information with other RSV ventanas companies for the purposes described in this privacy statement. The other companies may use your personal data in their own interest for the same purposes as we do. In particular, they may process your personal data for the above-mentioned purposes in their own interest. Employees of RSV ventanas only have access to your personal data insofar as this is necessary for the performance of their duties.
We may also disclose your personal information to third parties outside the RSV ventanas company to use technical or organisational services that we need to fulfil for the purposes mentioned above or for our other business activities. Our service providers are contractually obliged to process personal data exclusively on our behalf and according to our instructions. We also oblige our service providers to comply with technical and organisational measures that ensure the protection of personal data. For more information, please contact our data protection officer.
7. Online data usage/ visit of our websites
In the following you will learn which information we may collect when you visit our websites and how we deal with it. Websites made by RSV ventanas may contain links to websites of other providers which are not covered by this data protection declaration.
When you visit our website, we store information about the browser and operating system you are using, the date and time of your visit and the IP address. However, this data cannot be assigned to you and is not personal. We do not collect any personal data via our websites without your knowledge. You alone decide whether or not you wish to disclose such data to us in the context of a registration, order or survey. We use this data to ensure a smooth connection and the comfortable use of our website.
In addition, we use the following technologies on our website:
7.1. Google Analytics - web analytics service
You can prevent Google Analytics from collecting data by clicking on the following link. An opt-out cookie is set to prevent your data from being collected in the future when you visit this website: Deactivate Google Analytics
7.2. Google Tag Manager
7.3. Google Ads Re-marketing
Our website uses the functions of Google Ads Re-marketing, hereby we advertise this website in the Google search results, as well as on third party websites. Provider is Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland ("Google"). To this end, Google places a cookie in the browser of your terminal device, which automatically uses a pseudonymous cookie ID to enable interest-based advertising based on the pages you visit. Further data processing will only take place if you have agreed to Google linking your internet and app browser history to your Google account and using information from your Google account to personalise advertisements you view on the web. In this case, if you are logged in to Google during your visit to our website, Google will use your data together with Google Analytics data to create and define target group lists for cross-device re-marketing. Google will temporarily link your personal data to Google Analytics data in order to create target groups. You can permanently disable the setting of ad preferences cookies by downloading and installing the browser plug-in available at the following link: https://www.google.com/settings/ads/onweb/
We use Facebook Inc.'s "visitor action pixel" on our website. This allows us to track users' behaviour after they click on a Facebook ad to redirect them to the vendor's Web site. This process is used to evaluate the effectiveness of Facebook ads for statistical and market research purposes and may help optimise future advertising efforts. The data collected is anonymous to us and therefore does not provide us with any information about the identity of the user. However, the data is stored and processed by Facebook so that a connection to the respective user profile is possible and Facebook can use the data for its own advertising purposes in accordance with the Facebook data usage guideline: https://www.facebook.com/about/privacy/.
The information may enable Facebook and its partners to serve advertisements on and off Facebook. A cookie may also be stored on your computer for these purposes.
7.5. Facebook Re-marketing
On our website we use the re-marketing function "Custom Audiences" of Facebook Inc. (1601 S. California Ave, Palo Alto, CA 94304, USA; "Facebook"). This function serves the purpose of targeting the visitors of the website with interest-related advertising in the social network Facebook. For this purpose, the re-marketing tag of Facebook was implemented on the website. This tag establishes a direct connection to the Facebook servers when visiting the website. This transmits to the Facebook server which of our pages you have visited. Facebook associates this information with your personal Facebook user account. When you visit the social network Facebook, you will be shown personalised, interest-based Facebook ads. For reasons arising from your particular situation, you have the right at any time to object to this processing of your personal data based. To do this, you can deactivate the re-marketing function "Custom Audiences". Further information on the collection and use of data by Facebook, on your rights in this regard and on ways of protecting your privacy can be found in Facebook's data protection information at https://www.facebook.com/about/privacy/.
We use the plug-ins of YouTube LLC (represented by Google Inc.), for the integration of videos on our websites. If you use our website, a connection to the YouTube servers will be established and the plugin will be displayed. This will transmit to the YouTube server which of our pages you have visited. If you are registered as a member of YouTube, YouTube will assign this information to your personal user account. If you use the plugin, this information will also be assigned to your user account, for example after clicking the start button of a video. You can prevent this assignment by logging out of your YouTube user account and other YouTube LLC and Google Inc. user accounts before using our websites and by deleting the corresponding company cookies. For more information about YouTube (Google) data processing and privacy practices, please visit: https://www.google.de/intl/en-GB/policies/privacy/
Our website uses conversion tracking from Microsoft Corporation. Microsoft Bing Ads places a cookie on your computer if you have reached our website via a Microsoft Bing display. Microsoft Bing and we can recognise in this way that someone clicked on an advertisement was redirected to our website and reached a previously determined target page (conversion page). We only know the total number of users who clicked on a Bing ad and were redirected to the conversion page. No personal information about the user's identity is shared. If you do not wish to participate in the tracking procedure, you can also refuse to set a cookie as required for this - for example via the browser setting which generally deactivates the automatic setting of cookies. Further information on data protection and the cookies used by Microsoft Bing can be found on the Microsoft website: https://privacy.microsoft.com/en-us/privacystatement
Automatically collected information that is not personal data
Cookies are small text files that are usually placed on the PC from a website. Cookies are used for a variety of purposes. However, they are never risky because they lack any "active" ability. They cannot therefore execute any malicious applications. They contain almost exclusively information which is necessary for a comfortable Internet use.
In addition, we have set ourselves a deadline for deleting cookies. Without your renewed permission these are stored maximally 12 months starting from the first collection. To this end, we take technical steps to ensure automatic deletion.
Classic examples of cookie tasks: login data, shopping cart storage, user analysis, form fields. Information that can be stored in cookies: Lifetime, server name, Unique ID, content data.
Session cookies Session cookies are only technical cookies that are necessary for the proper functioning of our website.
Tracking cookies Tracking cookies are used - of course in a completely anonymous form - to evaluate user behaviour when visiting our website. RSV ventanas and, if necessary, the responsible body receive valuable information on how the website is used, which helps RSV ventanas and, if necessary, the responsible body to better focus on the interests of visitors.
Commercial cookies In addition to our own cookies, we use third-party cookies to display personalised advertising on our and other websites. This process is called "Re-targeting". It is based on your activity on our website.
Third-party cookies The plugins used on our website also use their own cookies. You can find out about the types and purposes of cookies on the pages provided by the third party providers.
8. Your rights
Compliance with data protection regulations is monitored by the following bodies, to which anyone can turn:
C/Aldaia, 16, Manises, Valencia, 46940
You are entitled to the following rights:
Right to access your processed data
Right to object
For all processing operations you can object the processing on grounds relating to your particular situation.
Right for disagreement against direct advertising
You have the right to object at any time against the processing of your data for the purpose of direct marketing. This also applies to profiling in connection with such direct marketing.
Right of correction, deletion and limitation
Right of data portability
Right to lodge a complaint with a supervisory authority
If you have any questions about these rights with regarding the processing of your personal data, you can contact our data protection officer, who is also available in the event of requests for information suggestions or complaints. Upon request, RSV ventanas will inform you as soon as possible in writing if and which of your personal data we have stored in accordance with applicable law. Should incorrect information be stored despite our efforts to ensure that the data is correct and up-to-date, we will correct it at your request.